Managers serve a significant and sometimes challenging role between their teams and their bosses. Learning how to communicate with diplomacy, tact and empathy is essential for all managers. In this module, participants begin by learning the DISC behavior model and how it relates to communication. They identify specific behaviors for each style in normal and conflict situations. They also learn the important role Emotional Intelligence plays in communication. Finally, they learn how different generational mindsets affect communication.
In today’s workforce, collaboration is critical to success. Teams no longer reside in one location. Without understanding how to manage the collaborative process, the modern manager is at a loss. In this module, participants will learn the principles of collaborative management and how to create a collaborative environment, whether the team works together or is virtual. This discussion includes topics on how to create an inclusive culture, problem solving and meeting management. When managers understand collaborative management, they are better able to motivate and keep their teams productive, thus increasing creative problem solving, retention and productivity.
New and existing managers seated across from a candidate may find themselves without the skills and confidence to conduct an appropriate interview. In this module, participants learn the appropriate way to prepare for an interview, how to ask behaviorally based questions, how to take notes during an interview that focus on the facts, and what questions are not appropriate to ask. The training program will provide different ways to onboard new employees and why coaching in those first few days is critical. When managers can effectively assess candidates through quality questions and welcome them to the organization in a structured fashion, the retention rate of the organization increases. With increased retention comes increased profitability and sustained institutional knowledge.
Managers may avoid performance management conversations because they are afraid to lose team members or lack the confidence to address their team members. In this module, participants learn the importance of setting clear expectations for individuals on their team, how to follow-up with both reinforcing and changing behavior feedback, and how to have a difficult performance conversation. Participants will learn how to brainstorm innovative ways to reward and recognize employees, as well as, how to gather facts for an informed performance reviews and regular feedback sessions. When managers performance manage their staff, employees meeting expectations receive positive feedback and rewards, and underperforming employees are either coached up or out of the organization. Taking these actions increase employee productivity, morale, engagement, skill development, career growth and work ethic.
Today’s workforce is diverse. People from different cultures, generations, education levels, etc., make up every team. Managers well versed in diversity are able to create an inclusive company culture with respectful communication. In this module, participants begin to understand diversity and inclusiveness. They learn how micro inequities occur because of unconscious biases, how to identify theses biases, engage in conversation, and raise the consciousness of their team. At the end of the session, participants create an action plan to educate and address their team. When managers raise their awareness when it comes to diversity and inclusiveness, they are able to bring stability to their team. This stability leads to employee satisfaction and retention.
To be successful in a non-stop work environment with multiple pressures, managers need to be able to evaluate and balance priorities, be realistic with their time and be able to communicate their priorities to others. In this module, participants learn the fundamentals of managing their own time, managing priorities, and juggle the needs of their teams. Not only do managers need to manage their own time, they need to manage the time and projects of their team, therefore managers will learn basic project management planning as well as meeting and goal management. Finally, it is important managers learn to manage their stress levels through mindfulness techniques with a constant workflow. By effectively managing time, priorities and project, managers’ role model successful priority management to their teams. This results in increased morale, productivity and retention.